What is the difference between filters and queues?

You have the ability to create filters and queues on your Visitor Queue account.

The difference between the two is:

Filters: allow you to restrict what shows in the dashboard, integrations and email notifications. These essentially filter your entire via of the account and the "All Leads" queue.

Queues: allow you to quickly segment the leads in your account for easy reporting and analysis. These won't exclude leads from appearing in your account.